Refund & Cancellation Policy

Last updated: 7 May 2026

1. Setup fee

The one-time setup fee paid at signup covers the work required to provision your tenant, deliver admin credentials and bring your website live on its canonical sub-domain. Once this work is complete, the setup fee is treated as fully earned and non-refundable.

Limited 7-day refund window: If your website has not yet been delivered live (i.e. the canonical sub-domain is not serving your site and admin credentials have not been shared), you may request a full refund of the setup fee within 7 calendar days of payment by emailing support@growmyshop.in from your registered owner email.

After the website is live or after 7 days from payment (whichever comes first), the setup fee is non-refundable. This rule exists to protect against fraudulent signups, fake leads and low-intent purchases — it is consistent across all customers.

2. Monthly subscription charges

Monthly subscription charges are non-refundable once collected. You may cancel your subscription at any time from the Billing tab in admin; cancellation stops all future monthly charges, but the current paid period continues to be served until the period ends.

We do not pro-rate refunds for unused days within a paid month. We do not offer downgrades mid-cycle that result in a refund — plan changes take effect on the next billing date.

3. Free trial

The 14-day Free Trial requires no payment and therefore no refund applies. At the end of the trial, your tenant is suspended (public site shows a "service paused" notice; admin login remains active) until you upgrade to a paid plan.

4. Cancellation flow

1. Log in to admin at the URL shared in your welcome email.
2. Open the Billing tab.
3. Click Cancel subscription.
4. You will receive an email confirmation. Future monthly charges will not be initiated.

5. Suspension for non-payment

If a monthly charge fails (e.g. expired card, insufficient funds), we attempt to recharge for 7 days. During this grace period your site continues to serve, and you receive notifications to update your payment method. If still unpaid after the grace period, the public site is suspended; admin login stays active so you can clear the dunning state. There is no charge for re-activation once payment succeeds.

6. Chargebacks

If you initiate a chargeback through your card issuer for a charge that is consistent with this policy, we reserve the right to suspend your tenant immediately and recover the disputed amount along with any associated chargeback fees imposed by Razorpay. Where applicable, we will also produce evidence of your acceptance of these Terms (timestamp + IP) to the issuing bank.

7. Exceptional refunds

We may, at our sole discretion, issue partial or full refunds outside this policy in cases of:

• Verified duplicate or accidental charges due to a payment- gateway error.
• Material service outage attributable to us (not to a third- party provider) lasting more than 72 continuous hours affecting your tenant.
• Compliance with applicable consumer-protection law in your jurisdiction.

8. How long refunds take

Approved refunds are processed through Razorpay back to the original payment method. Indian card / UPI / netbanking refunds typically settle within 5–7 business days of approval. International cards may take up to 14 business days.

9. Contact for refund requests

Email support@growmyshop.in from your registered owner email with:

• Your tenant subdomain or custom domain.
• Razorpay payment ID (from your receipt email).
• Reason for the refund request.

We respond within 2 business days.